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Shipping & Delivery Policy

 

At Darcy & Duke, we take great care in packaging and delivering every order. This Shipping & Delivery Policy explains how we process, dispatch and deliver orders across the European Union.

1. Company Information

Origo Collections Europe B.V.
Trading as Darcy & Duke

Uhlweg 1
8441 AG Heerenveen
The Netherlands

KVK Number: 42114018

VAT Number: NL869793329B01

Email: hello@darcyandduke.com

Website: www.darcyandduke.com

2. Shipping Destinations

We currently ship to selected countries within the European Union.

Available shipping destinations are displayed during checkout. We may add or remove shipping destinations at any time.

If your country is not currently available, please contact us and we will do our best to assist.

3. Order Processing

Orders are processed Monday to Friday, excluding Dutch public holidays.

Most orders are dispatched within 1–3 business days, subject to product availability.

Orders containing pre-order, made-to-order or backordered products may require additional processing time. Where applicable, estimated dispatch times will be shown on the relevant product page or communicated after your order is placed.

4. Shipping Costs

Shipping costs are calculated automatically during checkout based on:

  • delivery destination;

  • product size and weight;

  • order value;

  • shipping method; and

  • carrier availability.

The total shipping cost will always be displayed before payment is completed.

5. Delivery

Estimated delivery times are displayed during checkout and in your shipping confirmation email.

Delivery times may vary depending on:

  • destination country;

  • product availability;

  • selected delivery service;

  • customs or border inspections (where applicable);

  • weather conditions; and

  • other operational factors beyond our control.

While we make every effort to meet estimated delivery dates, these are provided as guidance only and are not guaranteed.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

You can use the tracking link to monitor the progress of your delivery.

7. Large Furniture Deliveries

Large furniture items may be delivered using specialist furniture carriers.

Depending on the product and destination, delivery may be made to:

  • your front door;

  • the ground floor entrance; or

  • another agreed delivery location.

Customers are responsible for ensuring that products can safely fit through doorways, hallways, staircases, lifts and other access points before placing an order.

If special delivery requirements apply, please contact us before ordering.

8. Delivery Attempts

If delivery cannot be completed, the carrier may attempt re-delivery, leave the parcel in a safe place (where permitted), or redirect it to a nearby collection point in accordance with the carrier's procedures.

If an order is returned to us because delivery could not be completed, additional shipping charges may apply before the order can be re-dispatched.

For selected orders or high-value items, a signature may be required upon delivery.

9. Inspecting Your Order

Please inspect your order as soon as reasonably possible after delivery.

If your package appears damaged, we recommend:

  • taking photographs of the packaging before opening;

  • photographing any damaged products;

  • retaining the original packaging where possible; and

  • contacting us promptly so we can assist.

10. Damaged, Incorrect or Missing Items

If your order arrives damaged, incomplete or incorrect, please contact us as soon as reasonably possible.

Where appropriate, we may:

  • replace the product;

  • send replacement parts;

  • arrange a repair;

  • dispatch missing items; or

  • provide a refund in accordance with applicable consumer legislation.

11. Split Shipments

Where practical, we aim to deliver your order in a single shipment.

However, we reserve the right to dispatch orders in multiple shipments if this allows available items to reach you sooner.

You will not be charged additional shipping costs for split shipments initiated by Darcy & Duke.

12. Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information provided during checkout is accurate and complete.

Additional shipping charges may apply where an incorrect or incomplete address results in a failed delivery or returned shipment.

13. Delays Beyond Our Control

Occasionally, deliveries may be delayed due to circumstances beyond our reasonable control, including but not limited to:

  • severe weather;

  • transport disruptions;

  • industrial action;

  • customs inspections;

  • supplier delays;

  • public holidays;

  • government restrictions; or

  • other unforeseen events.

Where significant delays occur, we will make reasonable efforts to keep you informed.

14. Ownership and Risk

Ownership of products transfers to the customer once full payment has been received.

Risk passes to the customer upon successful delivery, without affecting any statutory rights available under applicable consumer legislation.

15. Questions

If you have any questions regarding shipping or delivery, please contact us.

Origo Collections Europe B.V.
Trading as Darcy & Duke

Email: hello@darcyandduke.com

Website: www.darcyandduke.com